Refund policy

30-Day Hassle-Free Returns

At Chilova, your satisfaction is what drives us. If your order doesn't meet your expectations, we want to make it right. Our 30-day return policy is designed to give you complete peace of mind when you shop with us.

Our Return Promise

  • 30 Days to Return: You have a full 30 days from the date your order is delivered to initiate a return.

  • Original Condition Required: Items must be unused and returned in their original condition with all packaging, tags, and accessories intact.

  • Helpful Support Team: We're here to walk you through the process whenever you need us.

Return Costs

Defective or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, we'll cover the return entirely — no cost to you.

Change of Mind Returns

We understand that sometimes things don't work out. For change-of-mind returns:

  • Original shipping fees are non-refundable.

  • The cost of return shipping is the customer's responsibility.

How to Start a Return

  1. Contact Our Team — Email us at info@chilova.com with your order number and a brief explanation of why you'd like to return the item.

  2. Package It Carefully — Repack the item securely in its original packaging, including all tags, inserts, and accessories.

  3. Ship It Back — After your return is approved, we'll send you instructions on where to send your package.

Refunds

Inspection Process

Once your return arrives, our team will carefully inspect it to confirm it meets our return criteria.

Refund Timeline

If your return is approved, a refund will be credited to your original payment method. Please allow 5–7 business days for the funds to appear, depending on your bank or payment provider.

Exchanges

Need a different size, color, or variant? We're glad to help. Just get in touch and we'll take care of the exchange (subject to stock availability).

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These items will always be clearly identified in the product listing before purchase.

Questions?

Visit our FAQ page or reach out to our customer support team directly.

Store Name: Chilova

Address: 1437 N Highland Ave, Arlington Heights, IL 60004, USA

Email: info@chilova.com

Phone: (847) 883-1492

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)

We aim to respond to all emails within 1–2 business days.