Shipping policy
At Chilova, we're dedicated to getting your order to you as quickly and reliably as possible. Here's a clear breakdown of everything you need to know about how we ship.
Where We Ship
This shipping policy covers all orders delivered within the United States.
Order Processing & Delivery Timeframes
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Order Cut-Off Time: 5:00 PM CST, Monday through Friday. Orders placed after this time will be processed starting the next business day.
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Order Handling Time: 1–2 business days (Monday–Friday). This is the time we need to prepare and hand off your order to the carrier.
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Transit Time: 6–8 business days (Monday–Friday) after the order has shipped.
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Estimated Total Delivery Time: 7–10 business days.
Please note that delivery estimates may shift slightly due to carrier delays or peak-season demand.
Shipping Carriers
We work with reliable national carriers to ensure your order arrives safely:
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USPS
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UPS
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FedEx
Carrier selection depends on your delivery destination and logistics availability at the time of shipping.
Shipping Costs
Free standard shipping is included on all orders delivered within the United States — no minimum order required.
Delivery Issues
If your order is delayed, appears lost, or arrives with a problem, please reach out to our support team right away. We'll investigate and resolve the issue promptly.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number and a link to follow your package's journey.
Need Help?
Check out our FAQ page or reach out to us directly.
Store Name: Chilova
Address: 1437 N Highland Ave, Arlington Heights, IL 60004, USA
Email: info@chilova.com
Phone: (847) 883-1492
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)
We aim to respond to all inquiries within 1–2 business days.