Terms of service

OVERVIEW

This website is operated by Chilova. Throughout the site, the terms "we," "us," and "our" refer to Chilova. By visiting our website and making a purchase, you agree to be bound by these Terms of Service ("Terms"), including any additional policies or terms referenced herein or accessible via hyperlink.

These Terms apply to everyone who uses or accesses the site, including visitors, customers, and anyone who contributes content.

If you disagree with these Terms, please refrain from using the website or any of our services.

We reserve the right to amend or update any portion of these Terms at any time by posting revisions to this page. It is your responsibility to check this page regularly. Continuing to use the site after changes are posted means you accept the updated Terms.

Our store is powered by Shopify Inc., which provides the ecommerce infrastructure that allows us to offer products and services to you.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms, you confirm that you are of legal age in your jurisdiction, or that you have obtained appropriate consent for any minors using this site under your supervision.

You may not use our products, services, or website for any illegal or unauthorized purpose, or in any way that violates applicable laws (including copyright and intellectual property laws).

Transmitting harmful code, malware, or destructive software of any kind is strictly prohibited.

Breach of any of these Terms may result in immediate revocation of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to deny service to any individual, at any time, for any reason.

Information you submit (other than payment data) may be transmitted unencrypted and could be modified to comply with technical requirements of connecting networks. Payment data is always encrypted in transit.

You may not reproduce, resell, duplicate, or exploit any part of the Service without our express written consent.

Section headings are used for organizational purposes only and do not impact the legal interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep the information on this site accurate and current, but we do not warrant that all content is complete, precise, or up to date.

Information on this site is for general reference purposes and should not be your only basis for making decisions.

We may revise or remove site content at any time, but we assume no obligation to do so.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may be changed at any time without prior notice.

We reserve the right to alter, suspend, or discontinue any aspect of our Service at any time and without liability.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be sold exclusively through the online store and may have limited availability. All returns and exchanges are governed by our Return Policy.

We do our best to accurately represent product colors and images; however, your device's display settings may affect how colors appear.

We may restrict sales by geographic region, individual customer, or order quantity at our discretion.

Product descriptions and prices are subject to change at any time without notice. We do not guarantee products or services will meet all expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to decline or cancel any order at our discretion and may limit quantities per household, customer, or transaction.

If an order is changed or cancelled, we will make reasonable efforts to notify you using the contact information on file.

You agree to provide accurate, complete, and current information for all purchases and to keep your account details updated.

SECTION 7 – OPTIONAL TOOLS

We may make certain third-party tools available on the site. We do not oversee, control, or take responsibility for these tools.

Such tools are provided on an "as-is" and "as-available" basis, with no warranties or representations.

Use of any optional third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our site may include links to external websites that are not affiliated with Chilova.

We are not responsible for the content, accuracy, or practices of third-party sites, and we accept no liability for any issues arising from your use of them.

Please review the policies of any third-party site before engaging in any transaction.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

Any feedback, suggestions, or submissions you send to us may be used, adapted, published, or distributed by us without compensation or restriction.

We may review and remove any content we determine to be unlawful, harmful, defamatory, obscene, or otherwise inappropriate.

You agree that your submissions will not infringe on third-party rights or contain harmful material, and that you are solely responsible for their accuracy.

SECTION 10 – PERSONAL INFORMATION

The collection and handling of your personal information through our store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on our site may include typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any such errors and to cancel or update orders where information was inaccurate, even after an order was placed.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose or in violation of any applicable regulations

  • To infringe upon the intellectual property rights of others

  • To harass, abuse, discriminate against, or harm any individual or group

  • To upload, transmit, or distribute malicious code or software

  • To unlawfully collect or harvest personal data

  • To interfere with or compromise the security of the site or its systems

Violation of these prohibited uses may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be continuous, timely, secure, or free of errors.

To the maximum extent permitted by applicable law, Chilova shall not be held liable for any direct or indirect damages, losses, or claims resulting from your use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Chilova and its affiliates, officers, directors, employees, and agents from any claims or liabilities arising from your violation of these Terms or any applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either party. We may suspend or terminate your access at any time if you are found to be in breach of these Terms.

Any obligations incurred prior to termination shall survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies published on this site, constitute the full agreement between you and Chilova regarding your use of the Service.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements entered into through this site shall be governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The current version of these Terms is always available on this page. We may revise these Terms at any time at our discretion. Your continued use of the site following any updates constitutes your acceptance of the revised Terms.


Payment Policy

At Chilova, we aim to make checkout simple, secure, and worry-free. Below you’ll find details about accepted payment methods, processing, and security.

 

 

1. Accepted Payment Methods

We offer a range of trusted and secure payment options for your convenience:

  • Major Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Afterpay (where available)

  • Apple Pay & Google Pay

  • Bank Transfers (for bulk orders – please contact us for details)

All payments are processed in United States Dollars (USD).

 

 

2. Payment Processing

To ensure smooth order fulfillment:

  • Payment must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been successfully received.

  • If a payment is declined or fails, the order will not be confirmed.

 

 

3. Pricing & Currency

  • All prices displayed on our website are listed in United States Dollars (USD) or Euros (EUR) where applicable.

  • Prices are subject to change without prior notice.

  • Any applicable taxes and shipping charges will be calculated at checkout before you complete your purchase.

 

 

4. Secure Payment Processing

Your security is important to us.

Our store uses SSL encryption technology and trusted third-party payment gateways to protect your transaction information.

We do not store your credit card details or sensitive payment information on our servers.

 

 

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our Return & Refund Policy.

  • If you experience an issue with your order, please contact us first so we can assist you.

  • Unauthorized or unjustified chargebacks may be formally disputed.

For assistance, contact us at:
info@chilova.com

 

 

6. Fraud Prevention

To protect our customers and our business:

  • We reserve the right to cancel or place on hold any order suspected of fraudulent activity.

  • Additional identity verification may be required for high-value transactions.

 

 

Need Help?

Check out our FAQ page or reach out to us directly.

Store Name: Chilova

Address: 1437 N Highland Ave, Arlington Heights, IL 60004, USA

Email: info@chilova.com

Phone: (847) 883-1492

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)

We aim to respond to all inquiries within 1–2 business days.